Supervision in the Hospitality Industry
A Education book. The is a very good book to help managers deal with supervising those they must manage....
This revision focuses on the special characteristics needed to effectively manage a restaurant, hotel, hospital, school or other institutional service staff. Divided into four parts, it provides an understanding of management techniques and skills through coverage of leadership, communication, recruitment and selection; orientation and training; performance evaluation; motivation and discipline; and decision-making. Includes new material on team building, conflict resolution, managing diversity, and quality and cost control.
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- Filetype: PDF
- Pages: 456 pages
- ISBN: 9780471194200 / 471194204
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More About Supervision in the Hospitality Industry
The is a very good book to help managers deal with supervising those they must manage. Offers many suggestions for creating a positive work environment, how to discipline, defining your own management style and positions, communicating, defining job tasks, evaluating, planning, training, delegating and much more. An excellent resource....